Privacy Policy

Clinic Data:

We collect administrative details such as partner statuses (active/inactive), subscription plans, financial records, and operational metrics.

This includes data for reporting purposes, such as case histories, appointments, and income trends, to help clinics optimize their operations and track business performance.

Client Data:

Personal information collected includes client names, contact details, payment records, and appointment schedules.

This data helps clinics streamline communication with pet owners, notify them of upcoming appointments, and facilitate efficient billing processes.

Pet Data:

Medical records, vaccination histories, prescriptions, and boarding details are collected to support healthcare for pets.

Identification information, such as pet names and unique identifiers, is also stored for accurate tracking and service delivery.

Usage Data:

Automatically collected information includes user interactions with dashboards, schedules, and accounting modules.

We also track functional preferences, such as notification settings and payment gateway usage, to improve the overall user experience.

For Clinics:

We use clinic data to manage subscriptions, monitor revenue trends, and generate detailed reports on case histories and operational performance.

By analyzing these metrics, we help clinics make informed decisions and optimize their workflows.

For Clients (Pet Owners):

Client data is used to facilitate appointment scheduling, send notifications about admissions or prescriptions, and ensure a personalized experience.

This includes managing billing records and delivering reminders for vaccinations or other services.

For Pets:

Pet-specific data is processed to maintain accurate medical records and coordinate care with clinics.

This ensures pets get the appropriate treatments and services tailored to their health history.

Analytics and System Improvements:

Usage data is analyzed to enhance platform functionality, improve user experience, and develop new features.

We use insights from system interactions to optimize dashboard tools and streamline processes for users.

Access Control:

We restrict data access based on roles. Admins can access subscription and financial data, while client and pet records are limited to authorized clinic staff to ensure privacy.

Encryption and Security:

All sensitive data is encrypted during transmission and storage. We employ industry-standard protocols to protect information from unauthorized access or breaches.

Activity Logs:

System interactions, such as access to reports or financial records, are logged to ensure accountability and maintain security.

Data Localization:

Data is stored within GDPR-compliant regions (e.g., the EU) and is not transferred outside approved jurisdictions without proper safeguards.

With Service Providers:

Data may be shared with trusted providers to enable app functionalities like payment processing. We ensure data is used solely for its intended purpose and not for model training or other unauthorized activities.

With Integration Partners:

Temporary and limited data sharing occurs with payment gateways or notification services to provide seamless integrations. These partnerships are governed by strict data protection agreements.

For Business Operations:

In the event of mergers, acquisitions, or restructuring, personal data may be transferred as part of business operations, with notice provided to affected users.

For Legal Obligations:

Personal data may be disclosed to comply with legal requirements or to protect ZOA's rights in legal proceedings.

Access, Update, or Delete Data:

Users have the right to access, correct, or delete their personal data by submitting a Subject Access Request (SAR). These requests will be processed within 28 days, with prior notice provided if service availability is impacted.

Opt-Out Options:

Users can manage their communication preferences and opt out of email or system notifications directly through their account settings.

Making a SAR:

To submit a SAR, provide the following details to our Data Protection Officer:

• Full name, email, phone number, and postal address.
• Description of the data or categories of data you wish to access, update, or delete.

Contact Information for SARs:

• Email: inquire@zoa.ai
• Phone: +961 79 133 592
• Address: Beirut, Lebanon

Necessary Cookies:

These cookies enable essential functionalities, such as user authentication and secure navigation.

Analytics Cookies:

We use analytics cookies to monitor usage trends and improve platform performance.

Functional Cookies:

These cookies save preferences like language settings and notifications, ensuring a personalized experience.

Clinic Data:

Retained throughout the subscription period and securely deleted upon termination unless legally required otherwise.

Client and Pet Data:

Retained as long as necessary for service delivery and legal compliance. Data related to pet healthcare is stored based on medical requirements.

Usage Data:

Stored temporarily for analytics and system improvement, with strict deletion timelines for non-essential data.